Clover Imaging Blog

Author: Chris Sinibaldi - SVP TechLink Services

Chris Sinibaldi - SVP TechLink Services

Senior Vice President and General Manager of Parts for Depot International, Chris Sinibaldi is a recognized industry expert in the distribution and remanufacturing of laser printer parts and certified pre-owned printers. Sinibaldi has been in the industry for nearly 20 years and is known for helping service organizations, copier resellers and dealers significantly grow their businesses.
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Recent Posts

Why Remanufactured Printers are Better Than New Models for Your Bottom Line

Created: February 21 2020 By: Chris Sinibaldi - SVP TechLink Services

Original equipment manufacturers (OEMs) are manipulating the prices of new printers, essentially turning them into a disposable asset for today’s businesses.

How is this possible? By discounting a...

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How to Improve Customer Service Training

Created: July 19 2019 By: Chris Sinibaldi - SVP TechLink Services

If you had to make a list of all the factors that are crucially important to your business, customer service would be right at the top. Even more so than your products and services, the quality of...

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What Are the Fastest Ways to Improve the Customer Experience?

Created: May 23 2019 By: Chris Sinibaldi - SVP TechLink Services

Customer service is one of the most important elements of your overall business strategy. Organizations that treat their customers well enjoy better retention and higher subsequent revenues.

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What Are Effective Ways to Build Customer Loyalty?

Created: May 16 2019 By: Chris Sinibaldi - SVP TechLink Services

 

Competition is fiercer than ever in today’s hyper-connected online marketplace. Not only do you have local competitors to worry about, but there are also major national and global organizations...

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What Are the Benefits of Customer Service Training?

Created: April 04 2019 By: Chris Sinibaldi - SVP TechLink Services

No matter what industry your company operates in, customer service is more than a supplementary activity. It is vital to the role your company plays in your customers’ lives.

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The 5 Indispensable Best Practices of Customer Service

Created: March 28 2019 By: Chris Sinibaldi - SVP TechLink Services

At some point, your customers are going to need help. It might just be a simple question about using one of your products.

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What Are the Benefits of Having Customer Service Training?

Created: March 21 2019 By: Chris Sinibaldi - SVP TechLink Services

Customer service deserves its place as a front line priority. Across industries, it is a vital factor contributing to the way customers interact with your products and services.

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5 Smart Tips for Training Your Field Technicians

Created: March 07 2019 By: Chris Sinibaldi - SVP TechLink Services

 

Training your field technicians may seem easy enough, but it’s important to remember how much you have riding on its successful completion.

If you want the process to go smoothly and have its...

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How Does TechLink Custom Help Desk Become a Member of Your Team?

Created: January 29 2019 By: Chris Sinibaldi - SVP TechLink Services

The help desk is the first line of support for any business. For those businesses that sell technology products, the help desk may be one of the most essential ways to ensure a positive client...

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Outsource vs. Insource – Which Makes the Most Sense for Technical Support?

Created: January 17 2019 By: Chris Sinibaldi - SVP TechLink Services

Businesses that sell and install technology products are bound to be the first point of contact for customers when questions or challenges arise. On one hand, this is a good problem to have...

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